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We can start to clarify this in just a few words:

  • Quality Assurance (QA) is about fixing bugs in the product
  • Quality Control (QC) is about following processes to prevent bugs
  • Quality Improvement (QI) is about building and executing a quality program

Let’s put the characteristics of each side by side in this table to take a deeper look.
Quality Assurance

  • Just before release
  • Error correction
  • Enforce quality
  • Execute a fix

Quality Control

  • During projects
  • Error prevention
  • Maintain quality
  • Execute a procedure, operate within a system

Quality Improvement

  • Before, during and after
  • Error management
  • Define and manage quality
  • Define the process, build a system

What Are the Similarities?

You may think QA, QC, and QI are more alike than different — well, they all have “quality” in there, right? We believe these quality phases are not redundant. Moreover, they have less value when implemented singly: they should be taken together to form a holistic language quality program.

QA, QC, and QI all:

Take steps towards a level of quality required for the business
Can occur at any phase of the product development
Allow quality to be categorized, measured, and achieved

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