We can start to clarify this in just a few words:
- Quality Assurance (QA) is about fixing bugs in the product
- Quality Control (QC) is about following processes to prevent bugs
- Quality Improvement (QI) is about building and executing a quality program
Let’s put the characteristics of each side by side in this table to take a deeper look.
Quality Assurance
- Just before release
- Error correction
- Enforce quality
- Execute a fix
Quality Control
- During projects
- Error prevention
- Maintain quality
- Execute a procedure, operate within a system
Quality Improvement
- Before, during and after
- Error management
- Define and manage quality
- Define the process, build a system
What Are the Similarities?
You may think QA, QC, and QI are more alike than different — well, they all have “quality” in there, right? We believe these quality phases are not redundant. Moreover, they have less value when implemented singly: they should be taken together to form a holistic language quality program.
QA, QC, and QI all:
Take steps towards a level of quality required for the business
Can occur at any phase of the product development
Allow quality to be categorized, measured, and achieved
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